Shipping policy
# Shipping Policy — EN
At **Jampis**, we want your pyjamas to arrive quickly and in perfect condition. Here's everything you need to know about delivery times, destinations and shipping costs.
## 1. Order processing
We prepare and ship orders within **1–2 business days** of payment confirmation (orders are not processed on weekends or public holidays). Once your order leaves our warehouse, we'll email you a tracking number. Tracking may take up to 24 hours to become active.
## 2. Shipping costs and delivery times
| Destination | 1 pyjama | 2 or more pyjamas (orders from €100) | Delivery time* |
|---|---|---|---|
| Mainland Spain | €4.90 | **Free for 2 pijamas or more** | 24–48 business hours |
| Balearic Islands | €5.90 | **Free for 2 pijamas or more** | 72 business hours |
| Canary Islands | €9.90 | **Free for 2 pijamas or more** | 72 business hours + customs clearance |
| Mainland Portugal and Greece | €8 |**Free for 2 pijamas or more** 3–7 business days |
| European Union – Zone 1 (Austria, Belgium, Denmark, Finland, France, Germany, Italy, Luxembourg, Netherlands, Sweden, Andorra and Monaco) | €8.00 **Free for 2 pijamas or more** | 3–7 business days |
| European Union – Zone 2 (other EU countries, Switzerland and Norway) | €8 | 4–10 business days |
| United Kingdom and Ireland | €14 **Free for 2 pijamas or more** | 4–10 business days |
*Delivery times start when your order leaves our warehouse. In mainland Spain most orders are delivered within 24 hours; deliveries to Asturias, Badajoz, Cáceres, Cádiz, A Coruña, Huelva, León, Lugo, Málaga, Ourense, Pontevedra, Seville and Zamora may take up to 48 hours.
The exact shipping cost is always shown at checkout before you pay.
## 3. Areas we don't ship to
We currently don't ship to **Ceuta, Melilla, the Azores or Madeira**. If you live in one of these areas, email us at hello@jampisleep.com and we'll find a solution.
## 4. Customs and duties
Shipments to the **Canary Islands, the United Kingdom, Switzerland and Norway** leave the EU customs territory and may be subject to import taxes (such as IGIC in the Canary Islands) and customs handling fees. These charges are collected by the carrier or customs at destination, are not included in the price and are paid by the customer.
## 5. Delivery attempts and refused parcels
The carrier will make up to two delivery attempts. If you're not home, you can contact the carrier with your tracking number to arrange a new delivery.
Please make sure your shipping address is correct: Jampis is not responsible for delays or losses caused by an incorrect or incomplete address. If a parcel is returned to our warehouse because the address is incorrect, it couldn't be delivered or it was refused, the shipping costs are non-refundable, and a new shipping fee will apply if you'd like us to send it again.
## 6. Delays
Jampis is not responsible for delays caused by the carrier, customs, weather or other circumstances beyond our control. During peak season (Black Friday and Christmas), delivery times may be slightly longer.
## 7. Damaged parcels
If your order arrives damaged, email us at **hello@jampisleep.com** within 48 hours of delivery, with photos of the parcel and the product, and we'll sort it out.
For exchanges and returns, please see our Refund & Returns Policy.
