Shipping policy
At Jampis, we aim to deliver your order as quickly and efficiently as possible. Below you’ll find detailed information about our shipping options, delivery times, and costs.
1. Processing Time
All orders are processed within 1–2 business days (excluding weekends and holidays) after receiving your order confirmation email.
You will receive a second notification once your order has shipped.
During high-demand periods, sales, or special launches, processing times may be slightly longer.
2. Shipping Rates and Delivery Times
| Destination | Shipping Cost | Estimated Delivery Time |
|---|---|---|
| Spain (Mainland) | Free | 2–5 business days |
| Balearic Islands | €3.83 | 2–5 business days |
| Canary Islands | €5.12 | 2–5 business days |
| Portugal & Greece | €7.44 | 4–10 business days |
| EU Zone 1 (Austria, Belgium, Denmark, etc.) | €12.16 | 4–10 business days |
| EU Zone 2 (Bulgaria, Croatia, Cyprus, etc.) | €12.16 | 4–10 business days |
| United Kingdom & Ireland | €28.60 | 4–10 business days |
| USA & Mexico | €24.20 | 5–10 business days |
| Canada | €20.66 | 5–10 business days |
| Rest of the World (Asia, Middle East, etc.) | €28.60 | 7–14 business days |
Delivery times are estimates and may vary depending on destination, carrier, and customs processing.
3. Reduced Shipping on Orders Over €100
For orders of €100 or more, reduced shipping rates apply:
| Destination | Shipping Cost |
|---|---|
| Spain (Mainland) | Free |
| Balearic Islands | Free |
| Canary Islands | Free |
| Portugal & Greece | €3.44 |
| EU Zone 1 | €7.44 |
| EU Zone 2 | €7.44 |
| United Kingdom & Ireland | €14.30 |
| USA & Mexico | €11.48 |
| Canada | €12.10 |
| Rest of the World | €14.30 |
4. Customs, Duties, and Taxes
Jampis is not responsible for any customs duties, taxes, or import fees applied to your order.
All charges imposed during or after shipping — including customs, tariffs, or taxes — are the responsibility of the customer.
5. Order Tracking
Once your order ships, you will receive a shipping confirmation email with a tracking number.
Please allow up to 24 hours for tracking information to become active.
6. Delays and Lost Packages
We are not responsible for delays caused by customs, postal services, or unforeseen circumstances such as weather conditions, strikes, or incorrect address details.
If your order has not arrived within the estimated timeframe, please contact us and we will assist you.
7. Shipping Address
Please ensure that all shipping details are correct before completing your purchase.
We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.
8. Contact Us
If you have any questions regarding shipping or your order, please contact our team: